Table of Contents
When your account is locked
You need to reset your password and set it again. First, let's start with our own group's TR-COMAdministrator user to reset your password. Please note that the password reset method is "Forgot your password".
Also, if there is no other user who can reset the password, please check "When there is no other administrator user".
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TR-COM Web |
Your ID or password is incorrect or your account is locked |
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|---|---|---|
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TR-COM app |
Network error |
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What is account lock?
If you enter the wrong password more than a certain number of times when logging in to the TR-COM web or app, your account will be locked. The following services will not be available until your account is unlocked. .
- TR-COM app
- t-Gateway installation survey app (toreruca)
- TR-COM web (*1)
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※1： |
The following email notifications will be sent even after your account is locked. |
When there are no other administrator users
We apologize for the inconvenience, but please request a password reset from "Contact Us".
- As soon as you receive the email regarding password reset, please perform "2. Password reset".